RFMSS Help Desk

Beginning at 0800hrs ET on 14 May 2025, help desk support for RFMSS will be moving to the Army Enterprise Service Management Platform (AESMP) for 24/7 support.

For Help Desk Support until 0800hrs ET on 14 May 2025
US Army/Army Reserve, Navy, and US Marine Corps contact the RFMSS Service Desk at:

TELEPHONE: 520.669.9527

EMAIL: usarmy.belvoir.peo-enterprise.mbx.ahrs-service-desk@army.mil

A voicemail is not associated with the above telephone number.

Any RFMSS user who calls the Service Desk but does not receive a response is encouraged to send an email request for support.

All after-hours RFMSS service outages are to be reported to the emergency operations number at 757-707-9691. This number is STRICTLY for reporting RFMSS service outages from 1700hrs ET on 09 May to 0800hrs ET on 14 May.

All other incidents, including account-related issues, should be submitted as normal to the RFMSS Service Desk.

Beginning at 0800hrs ET on 14 May 2025, US Army/Army Reserve, Navy, and Marine Corps users can submit help requests via webform or phone at the link and number below.

WEBFORM: AESMP - Portal * Search for Range Facility Management Support System in the business service drop down at the end of the form.

Use the “I Need...” link for requests, including anything account-related or for general questions. Search for “RFMSS” using the Search box in the upper right.

Use the “It's not working!" link for other issues. * Search for “RFMSS” in the business service drop down at the end of the form.

TELEPHONE: 1-866-335-2769 * Please listen for the option 6.

NGB RFMSS Center of Excellence Help Desk:

Army National Guard users should continue to contact the NGB RFMSS Center of Excellence Helpdesk at: https://rfmss.ngb.army.mil

Commercial: 320-616-3093

DSN: 871-3093